Frequently Asked Questions
- What discounts are available for low-income customers?
- May I use my government-issued Quest card for online payments?
- Will changes that I make online change my information on file with CenturyLink?
- Where can I place an order for phone directories?
- Can I move my services to my new home through My Profile?
- How quickly will updates take effect?
- Where can I find promotions being offered on CenturyLink products and services?
- Iíve forgotten my My Account username or password. How can I retrieve them?
- I don't know how to clean a virus from my computer. Can CenturyLink clean my computer for me?
- How do I sign up for CenturyLink Autopay?
Browse our FAQ database by clicking on any of the questions below. To narrow your search select products and services from the drop-down menus and/or type in a word or phrase.