Frequently Asked Questions
- Where can I place an order for phone directories?
- Can I move my services to my new home through My Profile?
- How quickly will updates take effect?
- Where can I find promotions being offered on CenturyLink products and services?
- Iíve forgotten my My Account username or password. How can I retrieve them?
- I don't know how to clean a virus from my computer. Can CenturyLink clean my computer for me?
- How do I sign up for CenturyLink Autopay?
- I keep getting a notification that there's a virus on my network. What does "my session has been limited" mean?
- How can I set up bill payment reminders?
- Why can't I subscribe to adult content on my CenturyLink® Prism™ TV or DIRECTV® service?
Browse our FAQ database by clicking on any of the questions below. To narrow your search select products and services from the drop-down menus and/or type in a word or phrase.